Refund policy

Last updated: October 16, 2026

Thank you for shopping with Crest & Pour. Every piece is made to order for you, so we want you to love it. Questions? Email service@crestpour.com.

60-Day Love-It Guarantee

If the engraving isn't everything you pictured, contact us within 60 days of delivery and we will either re-engrave / replace the piece or give you a full refund of the product price — your choice.

Defective, damaged or incorrect items

If an item arrives damaged, defective, or different from what you ordered (wrong item, or your personalization engraved incorrectly), email us within 60 days of delivery with your order number and photos. You can choose a free replacement or a full refund, and we cover any return postage.

Lost or delayed parcels

If tracking shows no movement for more than 3 weeks, or your order is far past its estimated delivery date, contact us and we will send a free replacement.

How to request a return or refund

1. Email service@crestpour.com with your order number, the reason, and photos if relevant.
2. We reply within 1 business day. For most guarantee claims you do not need to send the item back; if we do need it, we will send a prepaid return label.
3. Please do not send items back without contacting us first.

Returns address (returns processing only — this is not our company's registered office):
Suite A, 25 1st Avenue Southwest, Watertown, South Dakota 57201, United States

Refund timing

Once your refund is processed, it takes 7–10 business days to appear on your original payment method. For refunds that are not caused by our error, the original shipping cost is not refunded.

Cancellations and changes

You can change your personalization or cancel your order free of charge, for a full refund, at any time before you approve your design proof. Once you approve the proof, your order is locked for engraving and can no longer be cancelled or changed, so please double-check your personalization details before approving.

What is not covered

Errors in the personalization text you submitted and approved, an incorrect or incomplete shipping address, or damage caused by misuse after delivery. In these cases we may offer a replacement at a reduced price. Slight differences in colour due to photography or screen settings are not considered defects.

Crest & Pour (crestpour.com) is a brand of and is operated by Wuhu Tinghai Information Technology Co., Ltd., registered address: Room 314, Fanchang Cross-border E-commerce Industrial Park, Mantingfang, Fanyang Town, Fanchang District, Wuhu City, Anhui Province, China. Email: service@crestpour.com.